Skip to Content

Refund Policy

At ELOVIA Escapes, every journey is thoughtfully planned and coordinated with multiple travel partners. As each trip is customized, refund eligibility depends on the stage of your booking and the cancellation policies of the respective suppliers.

Quick Summary

This summary is provided for convenience only. Please read the complete Refund Policy below for full details.

  • Refund eligibility depends on the stage of your booking.

  • Supplier cancellation policies apply to confirmed bookings.

  • Personalized planning and consultation services may be non-refundable once work has commenced.

  • Payment gateway charges and certain administrative costs may be deducted where applicable.

  • Approved refunds are generally processed within 7–14 business days.

1. Before Booking Confirmation

If no reservations have been confirmed with our travel partners, eligible payments may be refunded after deducting:

  • Payment gateway charges

  • Applicable administrative costs, if any

2. After Booking Confirmation

Once your booking has been confirmed with hotels, transportation providers, or other travel partners, cancellations and refunds will be subject to the cancellation policies of the respective suppliers.

The refundable amount, if any, will depend on factors including:

  • Hotel cancellation terms

  • Transportation provider policies

  • Activity provider policies

  • The date on which the cancellation request is received

3. Customized Travel Planning

Every itinerary created by ELOVIA Escapes is personalized based on your preferences and travel requirements.

The professional time, consultation, research, and planning invested in designing your trip constitute a service. Accordingly, any planning or consultation charges, where applicable, are non-refundable once the planning work has commenced or the customized itinerary has been delivered, irrespective of whether the trip is ultimately undertaken.

4. Non-Refundable Charges

The following charges are generally non-refundable:

  • Supplier cancellation fees

  • Non-refundable hotel bookings

  • Promotional or special-rate reservations

  • Payment gateway charges

  • Administrative or processing fees

  • Customized planning or consultation charges

5. Refund Processing

Approved refunds will generally be processed to the original payment method within 7–14 business days after confirmation.

The actual time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

6. Force Majeure

In the event of cancellations resulting from circumstances beyond our reasonable control - such as natural disasters, severe weather, government restrictions, public health emergencies, or similar events - refunds will be subject to the policies of the respective travel suppliers.

7. Cancellation Requests

To request a cancellation, please contact ELOVIA Escapes in writing and include:

  • Booking reference (if available)

  • Traveller name

  • Reason for cancellation

The effective cancellation date will be the date on which your request is received.

8. Need Assistance?

If you have any questions regarding cancellations or refunds, our team will be happy to explain the applicable policies and assist you in exploring available options wherever possible.